However, due to some unforeseen circumstances, the hotel was designated to be an Shn hotel and our hotel stay was canceled just like that. No apologies no compensation.
After much fuss, they finally agreed to give me a "good" deal for Which I didn't think was a good deal as its still more expensive than what we originally paid for. I'm totally utterly disappointed by the hotel. We had wanted to boost their hotel sales and booked with them but they decided the shn deals from govt is better and decided to forego future biz and not valuing their guests.
If this is the kind of service the hotel gives even before we check in, I can only imagine "how good" their service will be if we were staying there. There are many other hotel options other than MO at the marina area. So think twice if u want to book MO. Bryon S wrote a review Nov 9. Fantastic service and food.
Never fail to disappoint at Mandarin Oriental. Big shout out to all the staff including wendy and elizabeth on my big day. Highly recommended. Dear Bryonswc92 Thank you for recommending our hotel to the online community. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, we are heartened to hear that the exemplary reception and service extended by my colleagues, especially Wendy and Elizabeth had contributed to making your visit a memorable one.
Likewise, we are glad that our culinary delights have greatly impressed you and your loved ones. I look forward to sharing your lavish praises as such positivity is a testament of our colleagues' warm hospitality and dedication towards providing our guests with long lasting memories of their time with us.
I attended our friends' wedding at MO on 30th October. The service crew was very attentive, in particular Bell and Shi Jia, as they noticed I am pregnant and offered a cushion to make it more comfortable for me.
I also had dietary requirements and they informed me that the chef had prepared replacement dishes for me. Overall I was very pleased with the food and service and it certainly made the night more enjoyable. Date of stay: October Trip type: Traveled with friends. Dear cchong88 Thank you for the lavish praises. As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the exemplary service provided by our colleagues particularly Bell and Shi Jia.
Likewise, it is wonderful to hear that our culinary delights prepared by our chef has left a positive impression. Previous Next 1 2 3 4 5 6 …. HungryTravlr asked a question Apr Answer from limboonchung. Apr Noob asked a question Feb Singapore, Singapore contributions 91 helpful votes. Answer from Unazaki. May I was in the Marina Bay View Room, and the turn down service was complimentary without needing to ask for it. Each night when I came back the bed would have already been prepared for sleeping.
As for whether its anything special, I'm not sure what you would be call special. What they do its basically store the roll and square cushions that would otherwise decorate the bed so that only the pillows remained. Slippers are also provided and placed on the bedside, but thats about it. I think maybe you're mistaken XD.
Jolibee asked a question Jan Aberdeen, United Kingdom 12 contributions 2 helpful votes. Answer from chiachiang. Our global team of inspectors are anonymous at all times, so they have the same experience as a typical guest.
While we inspect both service and facility, our Star Rating system emphasizes service because your experience at a hotel, restaurant or spa goes beyond looks — how it makes you feel is what you will remember most. We started in as Mobil Travel Guide, and we created the original Five-Star rating system for hospitality.
Five-Star These are outstanding, often iconic properties with virtually flawless service and amazing facilities. Four-Star These are exceptional properties, offering high levels of service and quality of facility to match. Recommended These are excellent properties with consistently good service and facilities. Soon To Be Rated As our highly trained, incognito inspectors work to assess properties, our editors check them out ahead of time and provide a sneak preview of what to expect. The atrium-style lobby is impressive, allowing a soaring view to the top floor.
Take the pod-like glass elevators to the open corridors and the sophisticated guest rooms, where oriental influences and motifs complement the silk accents, streamlined furniture and views of the city, bay and ocean.
No matter what you choose to do at the luxe hotel, you'll find that service is friendly and attentive. Our Inspector's Highlights. Friendly, helpful, efficient service is just one of the many things that makes this a Five-Star Singapore gem.
Guest rooms and suites are equipped with a spate of useful high-tech amenities, from high-speed Wi-Fi access and a complimentary library of online newspapers and magazines, to mobile streaming options on the large flat-screen television. Things to Know. Stylish and ultra-modern when the hotel first opened in , the atrium now has an appealingly retro feel.
Mandarin Oriental, Singapore does offer a house limousine service, for a fee. One striking example of how Mandarin Oriental strives to be the best in industry is the fact that it has 14 restaurants with 21 Michelin Stars, more than any hotel brand in the world.
Working together: The Group is committed to teamwork and treat each other with mutual respect and trust. Acting with responsibility: The Group is committed to maintain integrity, fairness and honesty in all its internal and external relationships and to support initiatives that improve the environment and community.
The Group has a framework of sustainability strategies and programs in place to address topics such as decent work and economic growth as well as clean energy and water scarcity. Most recently, the Group has committed towards eliminating all single-use plastic by March , together with its focus on responsible procurement and waste management.
Like many other luxury hospitality brands, Mandarin Oriental has been running a consistent and long-term global advertising campaign — the Fan Campaign, based on top-notch celebrities endorsing the brand. It is not easy to get celebrity endorsement right. Before any brand signs on a celebrity, they should consider three main aspects:. Attractiveness of the celebrity: This principle states that an attractive endorser will have a positive impact on the endorsement.
The endorser should be attractive to the target audience in certain aspects like physical appearance, intellectual capabilities, athletic competence, and lifestyle. Credibility of the celebrity: This principle states that for any brand-celebrity collaboration to be successful, the personal credibility of the celebrity is crucial. As celebrity endorsements act as an external cue that enable consumers to sift through the tremendous brand clutter in the market, the credibility factor of the celebrity greatly influences the acceptance with consumers.
When a brand signs on a celebrity, these are some of the compatibility factors that have to exist for the brand to leverage the maximum from that collaboration. Even though these three major principles must be adhered to by any successful brand, practically it might be difficult to find celebrities that satisfy all these three conditions. Depending on the nature of the brand and the kind of product being used, companies can selectively emphasize one factor over the other.
Despite the above challenges, Mandarin Oriental has been very successful in carefully selecting and utilizing top-notch celebrities to build and sustain their global brand — of which celebrity endorsements have been a main vehicle. Nonetheless, the brand acknowledged the problem with using celebrities — that most people remember the celebrities and not the brand — and strove to find a way to overcome this.
Ms McCartney has established a strong reputation for portrait photography and advertising campaigns for luxury brands internationally.
Each fan is in a location of their choice which, for them, best represents the feeling of well-being. Besides just having the celebrities on-board as endorsers, each of them are also personally involved with the Mandarin Oriental brand.
Besides the Fan Campaign, Mandarin Oriental also utilizes other communication channels to communicate its brand position in the market. One other brand communication channel it uses is its in-house curated online lifestyle magazine, Destination MO.
The magazine features new developments in the Mandarin Oriental brand, new and refurbished destinations and luxurious experiences that can be enjoyed through the Mandarin Oriental brand. Amidst all its success in the past 57 years, Mandarin Oriental still faces challenges in the competitive market of luxury hospitality. Below are some of the challenges that the Group will need to tackle as it heads into the next decade:. Innovation: Innovation seems to have become a buzzword that is as much misused by the popular press as it is by many brands.
Given such a nature of innovation, it is a fundamental building block of iconic brands. Leading brands design their corporate strategies with an inherent strategic element encompassing innovation. Brand strategies that are envisioned with innovation as one of the core elements affords the brand a long -asting competitive advantage that would even withstand system level shocks such as recession.
For Mandarin Oriental, innovation should not just be limited to bringing new luxury consumer experiences, but should be extended to encompass many internal functions such as innovation in channel communication with customers and other stakeholders , innovation in organizational cultures work practices and internal brand practices and innovation in implementing cost-cutting and efficiency-enhancing strategies.
Thank you. Kids love the swimming pool with relax corner and view of the marina. Singapore Hotels. See all 1, properties in Singapore. View Housekeeping Swimming Pool 9. Exceptional location - Inside city center. Popular landmarks Singapore Flyer m. Sands Skypark Observation Deck m. Cloud Forest 1. Gardens By The Bay East 1. Chinatown 1. Orchard Road 2. Singapore Botanic Gardens 5. Night Safari Nearby landmarks Nerf Action Experience 80 m. Pororo Park Singapore m.
Marina Bay Floating Platform m. Danz People m. Modern Fencing m. Chihuly Lounge m. Barang Barang m. West Coast Dental m. G-Clinic m. See all 63 photos. Free Wi-Fi. SG Clean. Everything you need for a rejuvenating retreat for both body and spirit. See all amenities. Workout and Leisure.
Mind - Body. Your dates are popular among travelers Users are booking a place in Singapore every 1 minutes on Agoda. Good to know. Value for money 8. Room photos and details. Bay view Shower 2 single beds Enter dates to see prices.
Shower 1 king bed Enter dates to see prices. Frequently asked questions. See map. View Map. Sharifah December 19, Lena July 31, Tan December 28, Overall rating:. Excellent 1, reviews. Wendy from United Kingdom Family with older children. Show less. Amenities and facilities. Most talked about facilities View. Swimming Pool. Languages spoken. Chinese [Cantonese]. Chinese [Mandarin]. Internet access.
Free Wi-Fi in all rooms! Wi-Fi in public areas. Things to do, ways to relax. Fitness center. Swimming pool [indoor]. Swimming pool [outdoor]. Ticket services. Yoga room. Cleanliness and safety. Body thermometer. Cashless payment service. Daily disinfection in all rooms. Face coverings on staff.
First aid kit. Free face masks. Hand sanitizer. Hot water linen and laundry washing. Hygiene certification. Individually-wrapped food options. Physical distancing of at least 1 meter. Protective screens in common areas. Rooms sanitized between stays. Safe dining setup. Staff trained in safety protocol. Temperature check for guests and staff.
Dining, drinking, and snacking. Coffee shop. Poolside bar. Room service [hour]. Services and conveniences. Convenience store. Currency exchange. Daily housekeeping. Dry cleaning. Facilities for disabled guests. Food delivery. Laundry service. Luggage storage.
Safety deposit boxes. Smoke-free property. Smoking area. Wheelchair accessible. For the kids.
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